We understand that occasionally products may arrive damaged or leaked. To ensure prompt resolution, we process replacement requests for such issues when reported within 5 days from the receipt of the items. Please contact our customer support team with photos of the damaged product and your order details to initiate the replacement process. After this period, we can no longer offer replacements. We can provide points equivalent to the value of the damaged item as a gesture of goodwill.
This policy ensures that we can swiftly address any quality concerns with our products.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team at hello@stackedskincare.com.
Dec 19, 2024