Orders

• How can I track my package?

  Once your order has been processed, you will receive an email with your tracking information in 24-48 hours.

• Can I cancel my order?

  Once an order has been placed, it cannot be cancelled. We process orders quickly to ensure prompt delivery to our customers. If you wish to return an item after receiving it, please send us an email at hello@stackedskincare.com

• What should I do if I entered the wrong address or if my order was sent to my old address after I moved?

  Customers are responsible for ensuring the accuracy of their shipping address at checkout. If you realize you have entered an incorrect address or have recently moved without updating your shipping information, please note that StackedSkincare cannot be held liable for orders sent to an incorrec...

• What happens if my order is returned due to an incorrect address?

  If your order is returned due to an incorrect address provided at checkout, you will be responsible for the cost of reshipping the order. Should you request a replacement, the shipping cost for the reshipment will be invoiced. To prevent delays, we highly recommend double-checking your shipping ...

• Can I Make Changes to My Order After It Is Submitted?

  Unfortunately, once an order is submitted, we are unable to make any edits, including adding or removing items. This policy helps ensure the accuracy and timely processing of all orders. If you no longer wish to keep certain items, you are welcome to return them within 30 days once your order is ...

• My package appears to have stopped moving. What should I do?

  Don't worry if your package appears to have stopped moving. It's still on its way and is likely going through customs. Occasionally, delays can occur due to customs procedures, weather events, or an influx of shipments during holidays. If this happens, your tracking page will be updated with the ...

• What is your return policy?

  We hope you love what you ordered. But in case you don't—you have up to 30 days to return items purchased at StackedSkincare.com. Please email hello@stackedskincare.com with your order # and the items you want returned. We will happily refund the purchase price (excluding the original shipping ...

• Why isn't my order going through?

  Your order might be getting decline if your billing information, either your address or zip code, do not match what your credit card company has on file as the billing address.This also may have occurred if you are trying to use a credit card associated with an international bank. If you are stil...

• Package marked as delivered but not physically there

  Thank you for reaching out to us about this! Could anyone else have picked it up, it be placed near your mailbox, or delivered to one of your neighbors? We do see from time to time postal carriers marking packages as "delivered" prematurely to them actually arriving. The carrier is normally able ...

• Am I able to exchange my item for another product?

  Unfortunately, we're currently unable to process exchanges.

• Do you offer replacements for damaged or leaked products?

  We understand that occasionally products may arrive damaged or leaked. To ensure prompt resolution, we process replacement requests for such issues when reported within 5 days from the receipt of the items. Please contact our customer support team with photos of the damaged product and your order...